Datenschutz

Betegram is operated by Sports Lab Development Ltd, and we act as the controller of the personal data you share with us. Our platform runs under licence number ALSI-202502034-FI2, issued and overseen by the AOFA.

This policy explains, in plain terms, what we gather and why. It applies to everyone aged 21 or over who registers, deposits, or simply browses our site. Have a question we have not answered here? Reach our team through the contact page and we will respond.

We only ask for information that keeps your account functional, secure and compliant. The categories below show what we hold and the reason behind each one.

Our games are supplied by Nobles Gaming; gameplay records may be processed to resolve disputes and confirm outcomes.

Every use of your data rests on a lawful basis. We process account and gameplay information to perform our contract with you — without it, we cannot offer the service. Where law demands identity checks, transaction monitoring or record-keeping, we rely on our legal obligations.

Some processing supports our legitimate interests, such as fraud detection, platform security and improving how the site runs. Marketing by email happens only with your consent, and you can withdraw that consent whenever you like.

We do not hold data forever. Account and transaction records are retained for the period our licensing and anti-money-laundering rules require, typically for several years after your account closes. After that window passes, we delete or anonymise what we no longer need. Short-lived technical logs are cleared on a rolling basis.

You hold real control over your information. You can ask us to:

• confirm what we hold and get a copy (access);
• correct anything inaccurate (rectification);
• delete data we no longer need to keep (erasure);
• receive your data in a portable format (portability);
• object to certain processing or restrict it.

To act on any of these, write to us through our support channels — Live Chat or email. We may verify your identity first. If you believe we have mishandled your data, you may complain to the supervisory authority responsible for our licence jurisdiction, the AOFA. Curious about cookies and tracking? Our full detail sits in the terms and related notices.

Gambling should stay fun. If it stops feeling that way, free, confidential help is available from the National Problem Gambling Helpline at 1-800-522-4700 or ncpgambling.org.

We never sell your personal data. We share it only where it is necessary to run Betegram or to meet a legal duty. That includes our payment partner U-topia for processing deposits and withdrawals, identity-verification and KYC providers who confirm who you are, and analytics services that help us understand site usage.

We may also disclose information to the AOFA, law-enforcement bodies or tax authorities when a valid request requires it. Any partner handling your data on our behalf is bound to protect it and use it strictly for the purpose we set.