Verification at Betegram

You open your account, play a few rounds, then request a payout — and that's the moment we ask you to verify. Betegram verification (known as KYC, or Know Your Customer) is a one-time identity check that confirms you are who you say you are, that you are 21 or older, and that the account and payment details belong to you. We complete it once; after that, your future cash-outs run without repeating the whole process.

We ask for three things in most cases: a government ID, a proof of address, and a proof of payment tied to the method you used. Account verification is required at Betegram, and depending on your activity we may request additional documents. Have clear copies ready and the check goes quickly.

The whole upload happens inside your account — no email attachments needed unless support asks. Sign in first; if you're having trouble getting in, our Betegram login guide can help.

The upload process in order

1. Log in to your Betegram account and open the account or profile area.
2. Find the Verification (KYC) section.
3. Select the document type you're submitting — ID, proof of address, or proof of payment.
4. Upload a clear colour image or PDF; make sure the full document fits in frame and all text is legible.
5. Submit and wait for our team to review it.

Tips for images that pass first time

Use the original file where you can — photos of a screen or heavily compressed images lose detail and get rejected. If you're missing a document type, send what you have; we'll tell you what else is needed.

Our team reviews each submission manually, so allow a little time rather than expecting an instant stamp. You'll get a status update once the check is done, and if something's off we tell you exactly what to resend — you won't be left guessing.

Common reasons a document is rejected

Most rejections come down to a handful of fixable issues:

• Blurry or cropped images where corners or text are cut off.
• An expired ID or a document past its valid date.
• A name or address mismatch between the document and your Betegram account.
• A proof of address that's too old or doesn't show a full residential address.
• Payment proof that doesn't clearly show your name and the method used.

Getting it right on the second try

Fix the specific problem, re-upload, and the second pass is usually fast. Keeping your account details accurate from day one is the single best way to sail through Betegram verification. New players can line this up alongside claiming the Betegram bonus, since a verified account is what lets you cash out any winnings cleanly.

Before you upload anything, gather the right files. Blurry edges and expired documents are the two biggest reasons a submission bounces back, so take a moment to check each one.

Proof of identity

A valid, in-date government-issued photo ID. We accept a passport, a driver's license, or a national/state ID card. All four corners must be visible, the photo sharp, and the name must match your Betegram account exactly.

Proof of address

A recent document showing your full name and residential address — typically a utility bill (electricity, gas, water), a bank statement, or an official government letter. It should normally be dated within the last three months, and the address has to match what you entered at registration.

Proof of payment

Because deposits and withdrawals at Betegram run through U-topia, we may ask you to confirm ownership of that payment method — for example a statement or screenshot that shows your name and the account used. This step protects you from anyone else moving funds on your behalf. More detail on how money moves lives on our Betegram payments page.

Stuck on a document or unsure which file counts? Our Live Chat and Email support handle verification questions in English and will confirm what we need before you upload. That saves a round of rejections.

A quick reminder on the rules that frame all of this. Betegram is an offshore operator licensed abroad — it is not licensed or regulated by any US state, so check what online casino play is allowed where you live, as it is legal in only a few states. The minimum age is set by each state: on regulated online-casino markets it is 21, while the 18 threshold applies only to lotteries and horse-race betting. If gambling stops being fun, help is free and confidential through the National Problem Gambling Helpline at 1-800-522-4700 (ncpgambling.org) or 1-800-GAMBLER (1800gambler.net); self-exclusion programs are run state by state.