Updated
Kontakt
How to reach our team
Need a hand? We keep it simple. Two channels connect you to a real person: Live Chat and Email. Live chat is the quickest route for account questions, bonus queries and anything time-sensitive during play. Email suits longer messages where you want to attach documents or lay out the full story.
Our support is handled in English. Open the chat window from any page, or send us an email and we'll work through your request in the order it arrives.
Account verification (KYC)
At some point we'll ask you to verify your identity. This is a standard part of running a licensed operation, and it protects your funds. Verification may require additional documents — proof of identity, address or payment method.
Send clear, uncropped images. Blurry corners and cut-off edges are the most common reason a check stalls. Once your documents land with us, we review them and let you know if anything else is needed before a withdrawal can be released.
Playing within your limits
Contacting us about your gambling? We treat that seriously. If betting stops feeling like entertainment, our responsible gambling tools can help you set boundaries or take a break.
Free, confidential support is also available 24/7 through the National Problem Gambling Helpline at 1-800-522-4700 or at ncpgambling.org. You must be 21 or older to hold an account with us.
What to include for a fast reply
Give us the details up front and we skip the back-and-forth. Before you hit send, gather the following:
- The email address and username tied to your Betegram account.
- A clear description of what happened, with dates and times.
- Any relevant bet slip ID, transaction reference or promotion name.
- Screenshots if something looks wrong on your screen.
Please never share your full password. We will not ask for it.
If something goes wrong: complaints
Not happy with an outcome? Tell us first. Most issues are resolved quickly once our team has the full picture, so start with live chat or email and reference your account details. We'll acknowledge your complaint and investigate.
If we can't settle things between us, you may escalate to our regulator, AOFA, under licence ALSI-202502034-FI2. Our wider policies are set out in the Terms, and the Privacy Policy explains how we handle the data you send us.
Frequently Asked Questions
Which contact channels do you offer?
- Live chat and email. Chat is best for urgent account or bonus questions; email works well when you need to attach documents or explain something in detail.
How do I get a quicker answer?
- Include your username, the email on your account, dates, and any bet slip or transaction reference. Screenshots help too. The more context we have, the faster we respond.
Why do you need verification documents?
- Betegram is operated by Sports Lab Development Ltd and licensed by AOFA. KYC checks are required to confirm your identity and protect withdrawals. We may request further documents during review.
What if my complaint isn't resolved?
- Contact us first so we can investigate. If we can't reach a resolution, you may escalate to our regulator, AOFA, referencing licence ALSI-202502034-FI2.
I think I'm gambling too much. Who can help?
- Reach out to us about self-exclusion and limit tools, and contact the National Problem Gambling Helpline on 1-800-522-4700 for free, confidential support anytime.